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Named a Strong Performer in “The Forrester Wave™: Sales Performance Management Platforms, Q1 2023”

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Sales leaders know how frustrating commission management can be. And yet, 29% still process commission payouts manually, while 32% still troubleshoot payment inaccuracies without automated tools. Tracking sales, calculating payouts, and fixing mistakes take valuable time. Errors lead to disputes, delayed payments hurt motivation, and manual processes slow everything down. 

Commission automation software solves these problems by handling calculations and data transfers automatically. With fewer manual tasks, businesses can scale without additional administrative work. Managers also gain real-time insights, making it easier to track performance and adjust strategies.

Learn how commission automation improves efficiency and accuracy — managing commissions doesn’t have to feel like a constant headache.

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What is Commission Automation Software?

Commission automation software is a specialized tool designed to streamline and simplify calculating, tracking, and managing sales commissions. It integrates with existing business systems like CRM, ERP, and accounting software to automatically pull in sales data, apply complex commission rules, and generate accurate payouts. Commission automation software eliminates manual calculations, reduces mistakes, and shows sales reps their commission earnings as they accrue. 

Key features of commission automation software include:

  • Automated commission calculations based on predefined rules
  • Customizable compensation plans
  • Real-time reporting and analytics
  • Integration capabilities with other business systems

These tools within the automation software support various commission structures, such as tiered rates, bonuses, splits, and multi-year deals. The automation software also offers dashboards for administrators and sales reps, improving transparency on commission calculations and minimizing payment disputes.

An example of how companies can succeed with commission automation software is Planview, which uses CaptivateIQ's SmartGrid in-app data extract-transform-load feature to preview updated pay statements in real time as deals close. Payees no longer need to wait 1-2 weeks after the month’s end to see expected payment amounts.

Benefits of Commission Automation Software

Commission automation software helps companies boost sales, reduce calculation mistakes, and save time. Here’s how this technology can impact companies handling sales incentives. 

Say Goodbye to Manual Processes

Commission automation software completes many tasks that were traditionally done manually. In addition to saving time overall, it can also increase morale and retention.

Here’s how this automation software saves businesses hours of work every week.

Faster, More Accurate Calculations

Don’t spend hours crunching numbers — let automation do the work. The software pulls sales data, applies your chosen formulas, and calculates commissions instantly. This not only speeds up the process but also prevents costly calculation and commission crediting errors. Overall, teams spend less time fixing mistakes. 

Hassle-Free Custom Commission Plans

Businesses with complex commission structures, such as tiered commissions or accelerators, can set up customized plans within the software. Once in place, the system manages data entry, data transfers between connected department tools, and calculations on its own. This reduces administrative work and ensures commissions are always processed correctly, even if the plan includes tiers, accelerators, or custom bonuses.

Gong, a revenue intelligence platform, teamed up with CaptivateIQ to automate commission operations. This partnership sped up monthly calculations by 60 times and improved payout accuracy to 98%.

Quick and Simple Payments

Validating and paying commissions doesn’t have to be a slow, manual process. Commission automation software sends commission details to payroll and alerts managers for approval. Sales near the end of the month are more likely to be credited in that month and paid on the next pay cycle. This slightly shortened payment cycle can be a difference-maker for reps and increase their job satisfaction. 

Get Real-Time Insights

Instead of manually creating reports, managers can access real-time data on sales performance and commissions through the software dashboards. The data visualizations are interactive and highlight important trends with at-a-glance charts and graphs. This saves time and helps leaders make informed decisions (like which products to push or clients to pursue) faster, which can be a big difference-maker in a hyper-competitive environment. 

Companies can also see the following benefits from using the most recent data.

Creating More Transparency

Reps can check their commission dashboard instead of emailing managers to see if a commission was credited properly. It minimizes back-and-forth and promotes trust in the commission process. Seeing their sales progress may also motivate them, especially near the end of the month when every sale matters for hitting quota

Forecasting

With access to live data, businesses can identify and forecast emerging trends, such as shifts in product demand or changes in customer preferences, and adjust their sales strategies accordingly. For example, if a specific product category outperforms others, companies can quickly reallocate resources or introduce targeted incentives to capitalize on the trend. 

Also, predictive analytics tools within the software use past sales and market data to anticipate future market shifts. They proactively refine their commission plans, ensuring continued alignment with evolving business goals.

Remove the guesswork.

CaptivateIQ allows you to see forecasts of variable compensation and alleviates the last-minute scramble around where's 'X' account. — Dorian F., Enterprise (> 1000 emp.) Online Media Company

Identifying Top Performers

With commission automation software, managers can quickly pinpoint high achievers based on factors like revenue generated, quota attainment, or deal volume. This eliminates the need for manual performance reviews and ensures that recognition is based on accurate, up-to-date data.

Once top performers are identified, businesses can use this information to create new incentive recognition programs, such as bonuses, awards, or public acknowledgment, which boost morale and motivate the entire team. This approach helps accelerate the development of less experienced sales reps, ultimately driving overall team performance and revenue growth.

Align Sales Behavior With Goals

Sales reps naturally perform better when motivated by fair incentives that reward them for their talents. Commission automation software helps companies design and implement the type of incentive structures that drive desired behaviors. When the technology is used in the following ways, it creates a win-win for sales teams and the business as a whole.  

Flexible Plan Design

Companies can create tiered plans that reward sales reps for exceeding quotas, offering higher payouts as performance improves. Commission automation software also allows for the addition of targeted bonuses, such as incentives for selling high-margin products, promoting new offerings, or achieving specific strategic goals. 

To boost retention, managers can reward reps for renewals and long-term customer relationships. These plans adapt quickly to market shifts, keeping sales teams motivated and aligned with business goals.

Quick Adjustments

Managers can use the software to easily update incentives, adjust quotas, or focus on specific sales channels. For example, if demand for winter clothing suddenly rises due to a cold front, the software makes it easy to quickly raise sales quotas and reward the best-performing sales reps and territories.

The flexibility to be able to add new commission structures or adjust existing ones keeps sales incentives aligned with current company goals and market priorities. Teams can respond swiftly to changes and maintain a competitive advantage, no matter the market conditions.

How Data Integrations Power Commission Automation

Commission management software integrates with transaction management, accounting, and sales call tracking systems to move data automatically. For example, it syncs with popular accounting software like QuickBooks to make financial reporting and payroll processing easier. Teams don’t have to set aside time to manually sync data or check that it’s updated on time.

CaptivateIQ’s native connectors and APIs let you connect the platform effortlessly to your CRM, ERP, HRIS, data warehouse, and more.

  • Salesforce: Import opportunities and closed deals to stay up to date.
  • Netsuite: Pull in data from your ERP.
  • Hubspot: Connect sales and pipeline data to your commissions.
  • Amazon Redshift: Integrate data from your data warehouse into calculations.
  • BigQuery: Sync data from your data warehouse.
  • MySQL: Pull in data from your SQL tables.
  • QuickBooks Online: Extract data from your accounting system for calculations.
  • Workday: Sync data from your HR tool for commissions.
  • Snowflake: Connect to data tables from Snowflake to run commissions.

Access insights from all connected data sources, no matter where the data originally resides.

Common Use Cases for Commission Automation Software

Companies use commission automation software in many ways to improve efficiency and avoid costly mistakes. The following are some of the most impactful uses that create benefits for the entire organization. 

Scaling Sales Teams

As a company expands, commission tracking gets more complicated. Automation scales with the business, handling more transactions without adding extra administrative work. Whether you add one rep or absorb an entire team in an acquisition, the process for expanding stays the same.

At Showpad, CaptivateIQ reduced the time required to process sales commission payouts from one month to just 12 days, representing a 60% time savings. Before implementing CaptivateIQ, the finance team spent nearly all month manually calculating commissions in spreadsheets, leaving no capacity for strategic tasks. With the automation provided by CaptivateIQ, they were able to focus on higher-value activities like incentive design and strategy while also scaling seamlessly as their employee base grew.

Adapting to Market Changes

Just 35% of sales leaders change compensation plans in response to shifting market conditions. With the right software, businesses can ensure their commission structures remain aligned with current market demands, keep their sales teams motivated, and focus on the most valuable opportunities. 

How? Managers can modify commission rates for specific products, introduce bonuses, or update performance thresholds without delays. These fast changes keep sales teams motivated and aligned with business goals.

Dynamic quota management ensures fair and achievable goals as market conditions shift. The system can adjust quotas for seasonal trends, regional differences, or new hires without manual updates. The right platforms can also factor in multiple variables like market share and customer satisfaction. Scenario modeling lets businesses test different commission structures before rolling them out. 

Also, real-time data analysis gives instant insights into market shifts. The software tracks sales trends, highlights top-performing strategies, and shows how commission changes impact behavior. Instead of waiting for monthly reports, leaders can make informed decisions right away.

Managing Complex Compensation Plans

This software handles intricate structures, such as tiered commissions, split payouts, and product-specific bonuses, without the risk of manual errors.

For example, a software company selling subscription-based services might implement a tiered commission plan. Reps earn 5% commission on deals up to $50,000, 7% on deals between $50,001 and $100,000, and 10% for anything above $100,000. With automation, the system calculates these payouts accurately for every deal without manual intervention. If the company wants to incentivize upselling premium features, it can add a bonus — for instance, a $500 payout for each customer who upgrades to a premium plan.

Similarly, in a retail setting, a business selling electronics could create product-specific incentives. For example, sales reps might earn higher commissions on high-margin items like accessories or extended warranties. The software automatically applies these rules based on the products sold.

By automating these processes, sales managers can focus on strategy and coaching rather than manual calculations. They can also provide clear and transparent commission statements to reps, boosting trust and morale while driving better performance.

Why Choose CaptivateIQ for Commission Automation

CaptivateIQ simplifies commission automation by delivering measurable time and resource savings for businesses. For example, Chapter reduced its monthly payroll processing time from over 10 hours to just 30 minutes while also cutting the total payroll cycle from four weeks to one week. Commission automation software enables teams to focus on strategic tasks so you can:

Never Download Another Sales Commission Report

Are you tired of downloading sales commission reports from different sources and managing employee data separately? Streamline your plan inputs by keeping everything in one centralized location. By doing so, you’ll simplify the ongoing management process and be able to implement validation rules and effective dates to make changes easier. 

Integrating your data sources into our system lets you automatically sync your commission data to power reliable sales reporting. Say goodbye to the days of scattered data and hello to a more efficient way of managing your comp plans!

Reduce Commission Errors and Pay Disputes

Run monthly commission calculations using the same data source every time to ensure accurate and reliable commission statements. With automation, there’s no need to manually re-enter data or make constant updates, reducing errors and saving time. CaptivateIQ eliminates the hassle of manual calculations, allowing you to process commissions quickly and with greater accuracy. 

This streamlined process ensures your sales reps are paid faster, boosting their satisfaction and trust in the system. By automating these tasks, you can focus on strategic goals while maintaining transparency and efficiency in your commission payouts.

Collect Any Data Field You Need

Seamlessly pull in any data necessary to set up and process your commission calculations. CaptivateIQ’s extensive data transformation capabilities allow you to transform the imported data to create new custom values on our platform without altering the raw data.

CaptivateIQ offers integrations with leading data sources, allowing users to import data from multiple systems. Pull in the relevant data fields necessary for commission calculations, such as sales figures, employee information, and performance metrics. Once data is imported, it is transformed, cleaned, and adjusted to combine datasets of different types to be used together. 

Refresh Your Data on Any Schedule

Set up real-time sync or customize a schedule to fetch the data that works for you. Keep your commission cycle up to date, all the time, with data integrations and put an end to manual processes. You’ll be empowered to make informed decisions based on the latest performance metrics, market trends, and customer behavior. 

Everyone in your company will also have access to this same current data, so you can collaborate and build solutions from the same information. It helps you avoid miscommunications and improves overall efficiency when working with other departments. 

When companies replace outdated, manual processes with automation, they can transform their sales operations. The result is a more efficient, motivated, and successful sales team. Book a demo with CaptivateIQ and see it in action.

FAQ

What is commission software?

Commission software is designed to help businesses track and manage commissions more efficiently and effectively using automation to replace manual processes. It helps businesses manage sales compensation plans and employee data in one central location, which can be useful when it comes time to adjust quotas, rates, etc. It also provides reporting to help teams measure performance and set future goals.

How do you track commissions?

Tracking commissions can be done manually or with software programs. Manual tracking of commissions can be time-consuming — you need to record transaction data as it comes in and then calculate the total commissions. Automated commission tracking software allows you to set commission rates for different products, services, or employees and quickly generate performance reports based on these rates.

Additionally, the software acts as a single source of truth, storing compensation data and other relevant details in its databases so that you can access all of the information you need to manage your incentive compensation plans.

How does SaaS commission work?

SaaS (Software as a Service) commission works by having a company offer a software product for sale on a subscription basis. The SaaS company will often set up commission rates for individual sales reps and then track performance regarding how many subscription sales they generate within a given period. Each rep is then paid a commission based on the number of subscriptions they sold and, in some cases (depending on the compensation program), renewals throughout the subscription period.

What is the best commission structure?

The best commission structure depends on various factors: industry, company-level targets, sales goals, budget, etc. While some companies may opt for a fixed percentage of sales, others may offer a tiered structure based on performance. The base salary plus commissions approach is a common way to pay sales reps. It provides them with guaranteed earnings, regardless of performance, which may lead to lower employee churn. The commission gives sales reps the motivation to sell your product or service.

What is the most common commission?

The most common commission is typically a percentage-based model, where the commission rate is based on a percentage of the total sale amount. With this commission structure, companies can control their expenses more closely and adapt their commission approach if needed. It can also help align the interests of the salesperson and the company. Since the salesperson earns a percentage of the sale, they are incentivized to sell more and make higher sales to increase their earnings. 

How does commission automation software handle different commission structures for various products or services?

Commission automation software manages diverse commission structures by applying predefined rules for different products or services. For example, it can assign varying rates (e.g., 10% for high-margin items, 5% for accessories) or implement tiered plans where rates increase with sales volume.

Only CaptivateIQ helps businesses drive true Return On Incentives

Talk to our commission plan experts to learn how you can make commissions a strategic growth driver.